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Uživatelská dokumentaceSales & Asset management
Sales related services
Description of a part of the AM module - sales partFI - Finance Management
Framework Core functionality
- AyMINE Framework Server
- frmFrm – provided functionality
- System Rights
- System messaging
- AyMINE Business – Price calculation
- Strings and translations
- Export collection of objects
- AyMINE Framework management FAQ
- The AyMINE licence model
- AyMINE On-premise
- System events
- Mutli-client architecture
- Import collection of objects
- User sessions
- Default server methods
- Client-defined object attributes
- Common Libraries
Module - support for management
Libraries & Lincences
Mobile & Web Application
- Runtime debugging
- System console
- AyMINE Application
- In-line table edit support
- Object scripting API – object lang
- Application object structure
- Multilingual support
- View of a single object – detail
- Is using EVAL / feval method risky?
- Included library – String operations
- Cliplink
- Object API – object <g>
- API – Data object
- Object scripting API – object User
- Object view definition
- Framework support for Drag & Drop
- Common libraries
- Multiple-object update implementation
- fClip & fCliplist
- Offline persistent objects
- Mobile application
HR - Human Resources
System Management (part of framework)
Task, Project, Quality
Task & Task pattern
CMS - Content Management & Web API services
Omni-channel Communication Support
Multichannel communication is the essential part of every CRM system
The CRM module supports major important communication channels:
Integration with system module
Communication gateways
Each channel has its own support. CRM module does not manage the communication gateways to the phone exchange or email server but uses the functionality of the system module.
Description of the communication gateways is here..
The business process
The communication business process is almost the same for all remote communication channels. The following scheme describes the call process:
Application process
Complete management of the voice call initiated by the CRM is rather complicated. the process goes over several modules as well as between front-end and back-end.
It is always initiated by used, but the complete call is managed by back-end. Even when user calls from mobile application, the call is initiated by the exchange.
The following process described technical implementation in the AyMINE:
