Related links
Homepage
User documentation
Uživatelská dokumentaceFront-End Scripting
CMS - Content Management & Web API services
Task, Project, Quality
Task & Task pattern
System Management (part of framework)
HR - Human Resources
Mobile & Web Application
- clientprogramming_fevaldataobject
- userinterface-objectstructure
- cliplink
- npmlibraries
- fclip
- drag-drop
- AyMINE Application
- objectdefinition_inlineedit
- npmlibraries_stringlibrary
- clientprogramming
- mobileapplication
- languagesupport
- objectdefinition_multiupdate
- clientprogramming_fevalglobal
- clientprogramming_fevallanguage
- clientprogramming_fevaluser
- objectdefinition_viewdefinition
- offlineobjects
- System console
- Runtime debugging
- objectdefinition_detailview
Framework Core functionality
- prices
- managementfaq
- prices_private-installation
- clientdefinedattributes
- phplibraries
- servermethods
- io_export
- AyMINE Framework Server
- The AyMINE licence model
- System Rights
- servermethods_frmfrm
- io_import
- multiclient-architecture
- servermethods_stringsandtranslations
- frmevent
- System messaging
- usersessions
- User defined fields
Libraries & Lincences
Module - support for management
FI - Finance Management
Sales & Asset management
Sales related services
Description of a part of the AM module - sales partSupport for helpdesk management
Helpdesk integrates functionality from communication, documentation and process management
New message about the problem
Helpdesk servers all kinds of clients’ problems that are not related with project. Messages about a problem could come by any channel - from the omnichannel communication.
The following scheme is valid for all kinds of input (external) messages
Storing a ticket
Ticket is internally a problem - tskProblem record. That's the object from the TSK module, so that communication according to a new problem-ticket integrates several modules.
The sequence scheme in the next diagram describes the communication in detail:
