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Support for helpdesk management

Helpdesk integrates functionality from communication, documentation and process management

New message about the problem

Helpdesk servers all kinds of clients’ problems that are not related with project. Messages about a problem could come by any channel - from the omnichannel communication.

The following scheme is valid for all kinds of input (external) messages

Storing a ticket

Ticket is internally a problem - tskProblem record. That's the object from the TSK module, so that communication according to a new problem-ticket integrates several modules.

The sequence scheme in the next diagram describes the communication in detail: